General Conditions of Sale
CONTENTS :
Article 1 : PREAMBLE
The vipoutlet.co.uk website is published and operated by the company called OLIVIER LE FLOCH ORGANISATION (referred to below as "VIPOUTLET - OLFO SA"), a simplified stock company with a share capital of 50,000 € with registered office at Zone Immoparc, ZA de la pépiniere, RN 10 78190 TRAPPES, entered in the Companies Register of Versailles under number B 401 200 340 000 32 (French VAT No.: FR06401200340).
The purpose of the present General Conditions of Sale (referred to below as "GCS") is to define the conditions on which the products offered by VIPOUTLET - OLFO SA are sold via its online shop at its website www.vipoutlet.co.uk (referred to below as "the Website").
Any order placed on the Website shall constitute the formation of a contract entered into remotely, and necessarily implies the acceptance of the present GCS on your part, without restrictions or conditions.
The present GCS are set out in French. VIPOUTLET - OLFO SA reserves the right to modify them at any time. The new version of the GCS shall be applicable from when they are placed online on the Website for subsequent product sales. This is why we would encourage you to familiarise yourself regularly with the latest applicable version of the GCS.
These GCS shall apply to the exclusion of any others.
They may be complemented, should the need arise, by the particular conditions displayed on the Website.
Article 2 : PRODUCT INFORMATION– AVAILABILITY
2.1 The products sold by VIPOUTLET - OLFO SA on its Website are intended exclusively for private individuals who contract in this capacity with VIPOUTLET - OLFO SA.
VIPOUTLET - OLFO SA displays the products for sale on its Website with the necessary information, by application of article L.111-1 of the Consumer Code, which makes it possible for the consumer to get to know the characteristics of the products offered before placing a definitive order.
2.2 The validity of the offers made by VIPOUTLET - OLFO SA shall be subject to the availability of stock.
VIPOUTLET - OLFO SA nevertheless provides you with information about the availability of the products offered when you place your order. The availability of stock, however, depends on our suppliers.
If a product ever turns out to be unavailable after your order has been placed, then VIPOUTLET - OLFO SA will send you an e-mail as soon as possible to advise you of this, and shall then proceed to reimburse you for your order that has been cancelled in this way if your bank account has been debited, doing so on the conditions defined in article 11 below.
Article 3 : PRICES
The prices of the products offered on the Website are shown in pound and inclusive of tax (VAT and other taxes as appropriate).
The prices do not include delivery charges, which shall be displayed to you during the ordering process.
VIPOUTLET - OLFO SA reserves the right to modify its prices at any moment, but the products shall be invoiced on the basis of the prices in force when your order is validated. However, any customs duties or other local taxes likely to be payable, which it is up to you to ascertain, are payable by you at your own responsibility.
Article 4 : PLACING THE ORDER
Any order that you place may be made as follows:
- Either on the Website www.vipoutlet.co.uk by following the instructions given on the site for this purpose,
- Or by telephone on the following numbers:
From United Kingdom on 0331 3064 6462 (international call tax per minute) from Monday to Friday, from 9h00 to 12h00 and from
14h00 to 19h00.
Article 5 : PAYING FOR YOUR PURCHASES
You declare that you have familiarised yourself with and accepted these GCS before placing your order. The validation of the order therefore denotes unrestricted and unconditional acceptance of the present GCS, and, as the case may be, the particular conditions.
As soon as your order is validated, VIPOUTLET - OLFO SA will send you an e-mail in confirmation of the order summarising the entirety of your order (nature of the products ordered, quantity, price).
In the absence of evidence to the contrary, the data recorded by VIPOUTLET - OLFO SA and its information systems shall constitute proof of all the transactions between VIPOUTLET - OLFO SA and its clients.
Article 6 : VALIDATION
6.1 Payment modalities
Payment for your purchases is made by bank card. The bank cards accepted are as follows: Visa and Mastercard
6.2 Securitisation of payments
The www.vipoutlet.co.uk Website is covered by an SSL securitisation system.
In this respect, VIPOUTLET - OLFO SA uses the Bibit securitised payment system, which is recognised as being the leading online payment service put in place by its partner, the royal bank of scotland.
VIPOUTLET - OLFO SA has put in place a procedure for verifying orders intended to ensure that nobody uses another person’s bank account details without his/her knowledge. As part of this verification, you may be asked to send VIPOUTLET - OLFO SA a copy of an identity document and proof of address. The order will only be validated following receipt by us of the items sent.
The client assures VIPOUTLET - OLFO SA that he has the authorisations potentially required in order to use the mode of payment chosen by him, when his order is validated.
6.3 Disputes or refusal of payment
In the event of refusal of payment by bank card on the part of the officially accredited banking organisations, VIPOUTLET - OLFO SA reserves the right (i) to suspend the handling of your order and its delivery, and (ii) to refuse or cancel an order from a client with whom there is a dispute about payment for an earlier order
6.4 Reserved ownership
The products shall remain the property of VIPOUTLET - OLFO SA until the price is paid in full.
6.5 Invoicing
A detailed invoice will be sent to you on delivery of the products purchased and may be printed from your client account.
Article 7 : DELIVERY
The products are delivered to the address that you give when placing the order.
You will receive an e-mail informing you that your order has been shipped, and stating, in particular, the delivery modalities (delivery address, number of packages, etc).
The packages are only delivered in United kingdom.
Delivery is effected by making the package available at the address given by the client on the date shown by the Post Office control system.
7.1 Delivery period and modalities
The deliveries are made by post using the Colissimo international system within a maximum period of three (3) weeks following your order.
However, longer delivery periods may be shown for certain products, and you will be informed of this during the ordering process.
You will be informed by e-mail of any potential delays in delivery.
7.2 Monitoring of delivery
You may monitor, directly on our Website, under the heading "My account", the processing stage reached by your order and may monitor the delivery from our warehouse to the delivery address given when the order was placed.
You may also click on the package number of which you will be informed in the e-mail advising you that your order has been shipped, given under the heading "Monitoring of order".
7.3Delays in delivery; lost packages
VIPOUTLET - OLFO SA declines any liability in the event of a delay or loss of a package, and the same applies to the consequences of such a delay or loss of a package.
Any order not shipped by VIPOUTLET - OLFO SA within thirty (30) days following an order shall be cancelled and refunded, unless stated otherwise when the order was received.
In cases of partial delivery this right to a refund shall apply only to the undelivered products forming part of the order.
7.4 Non-receipt of packages delivered by the Post Office
If the client is not at home when the delivery is made, the package shall be deposited at the Post Office closest to his home, from where he may collect it within fifteen (15) days on production of the delivery notice left in his letterbox by the Post Office.
At the end of this period, the Post Office returns any unclaimed packages to us.
If a package is returned to us in this way for a reason such as "unclaimed" or "not living at the address shown", we will inform you of this by e-mail, stating that we will reship your package on payment of the corresponding expenses.
Our message will explain the procedure to be followed in order to pay these shipment costs.
If you do not pay these reshipment costs, or if you still fail to claim the package returned to you following payment of these expenses and the package is again returned to us by the Post Office, the package will be stored at our warehouse for six (6) months. At the end of this period, we reserve the right to destroy the articles stored in this way, without prior notice.
This destruction shall not create any entitlement to reimbursement, exchange or indemnification.
7.5 Products damaged on delivery
In the event of problems on delivery, particularly the deterioration of the product, you must imperatively inform the Post Office of this difficulty by registered mail with acknowledgement of receipt within forty-eight (48) hours of delivery of the package.
This complaint must be justified and must, in particular, describe the condition in which the product and its packaging were delivered to you. If possible, we would recommend that you examine the package with the deliveryman in attendance, and note down any reservations on the delivery note, of which you should keep a copy.
Within the same period of forty-eight (48) hours, you should send a duplicate of your complaint to our Client Service Department by e-mail or by registered letter with acknowledgement of receipt.
You will then be able to benefit from our conditions of exchange/reimbursement defined in articles 8 and 11 below.
Article 8 : PRODUCT CONFORMITY
A faulty product shall be replaced by an identical product, or if an identical product is not available, by a product of equivalent quality or price, unless the failure of the product results from misuse or mishandling by the client or from a modification of the product characteristics made at the client’s initiative.
If the product failure is attributable to the client in this way, the product shall not be exchanged or any refund made, and no credit shall be offered.
If the client refuses the exchange of the faulty product for an identical product or one of equivalent quality and price, VIPOUTLET - OLFO SA shall grant him a credit equal to the purchase price and shipment cost initially paid.
If the faulty product cannot be repaired or replaced by an identical product or a product of equivalent quality and price, then VIPOUTLET - OLFO SA shall reimburse the client having paid the invoice the purchase price increased by the carriage costs initially paid.
Any request for exchange based on the faulty nature of the product must be sent by the client who has settled the corresponding invoice to VIPOUTLET - OLFO SA by e-mail to the following address (indicate the link here) within a period of eight (8) clear days following receipt of the faulty product.
This request must contain a clear, complete description of the fault affecting the product sold.
To return a product, the client may also contact the Client Service Department, whose co-ordinates are given in article 10 below. The Client Service Department is not, however, empowered to receive returned products.
The client shall be informed in an e-mail from the Client Service Department of the acceptance or refusal of the exchange, and of the principle of issuing a credit or refund.
The definitive nature of this acceptance is however subject to an examination of the faulty product returned by the client, with VIPOUTLET - OLFO SA reserving the right to reconsider its decision to agree to an exchange, a credit or a refund if it turns out that the description of the fault given by the client does not correspond to the observations made on receipt by VIPOUTLET - OLFO SA of the product returned or if the product fault should turn out to be attributable to the client.
If it should result from a subsequent examination of the product that there are no grounds for an exchange, for issuing a credit or a refund, then the Client Service Department shall inform the client of this by e-mail.
If the principle of an exchange, the issue of a credit or a refund is confirmed, the client must return the faulty product to the following address, clearly showing on the package the return number allocated to him by the Client Service Department:
VIPOUTLET - OLFO SA - vipoutlet.co.uk Service retour (numéro de retour) BAT C, RN 10 CS 40503 78190 TRAPPES CEDEX
The cost of this return shall be met by VIPOUTLET - OLFO SA and the client shall be reimbursed for them on production of the corresponding receipt.
It is up to the client returning a faulty product to ensure that he has proof of reshipment of the goods by him. This may be done by producing the receipt for despatch of a registered package, or by producing the document sent by the carrier to whom the shipment of the returned product has been entrusted. No other form of proof shall be accepted.
If this return procedure is not followed, then no request for exchange or refund shall be followed up, with VIPOUTLET - OLFO SA declining any liability in this connection.
Faulty products must be returned in their original packaging, along with any defective or damaged parts, and any potential manuals and accessories (such as batteries, chargers, leads, etc.) and a legible copy of the invoice.
VIPOUTLET - OLFO SA reserves the right to make any necessary checks in case of doubt about the conformity of the products returned to the invoice attached and the return number.
Article 9 : LEGAL RIGHT OF WITHDRAWAL (article L 121-20 of the Consumer Code)
The date of receipt of each order gives the client a legal period of seven (7) clear days during which he may return the corresponding product to us. When this period ends on a Saturday, a Sunday or a public holiday, it shall be extended to the first working day following. On expiry of this period, the right of withdrawal lapses irremediably.
The reimbursement shall be made in the form of a credit issued in favour of the client for an amount equal to the price of the product covered by the withdrawal, with the client remaining liable for the costs of shipment and return.
The use made of this credit shall be subject in full to the provisions of the GCS. A credit shall only be issued on condition that the client has previously returned the product covered by the right of withdrawal, whilst abiding by the conditions of return stipulated in the present article.
Any return made under the right of withdrawal must be announced beforehand by e-mail to the Client Service Department whose co-ordinates are given in article 10 below.
In reply, the Client Service Department shall send the client an e-mail containing a return number and shall indicate the procedure to be followed. The client must then return the product to the following address, clearly showing on the package the return number allocated to him:
It is up to the client exercising his right of withdrawal to ensure that he has proof of reshipment of the goods by him. This may be done by producing the receipt for despatch of a registered package, or by producing the document sent by the carrier to whom the shipment of the returned product has been entrusted. No other form of proof shall be accepted.
In any case, the products must imperatively be returned in their original packaging, intact, clean and complete (that is to say in suitable condition for resale, unmodified or assembled in a way running counter to the manufacturer’s instructions and not disassembled), along with any potential manuals and accessories (batteries, chargers, leads, etc.) and a legible copy of the invoice.
Before proceeding with any reimbursement, VIPOUTLET - OLFO SA reserves the right to carry out any necessary checks in the event of any mismatch between the products returned and the invoice attached or the return number.
As an exception to the provisions of the present article, and in accordance with the provisions of article L. 121-20-2 of the Consumer Code, the right of withdrawal shall be ruled out in the case of products which, because of their nature, cannot be reshipped or which are likely to deteriorate or become obsolete quickly, and in the case of audio or video recordings or computer softwares, when these different products have been unsealed by the client.
Article 10 : CLIENT SERVICE DEPARTMENT
The Client Service Department is at your disposal for any information:
- From Monday to Friday
- From 9h to 12h00 and from 14h00 à 19h00
- On 0331 3064 6462
- Fax: 0331 3043 8273
- Postal address: VIPOUTLET - OLFO SA "Service Clients" vipoutlet.co.uk, Immoparc, ZA de la pépiniere, RN 10 -
78190 TRAPPES
Article 11 : REIMBURSEMENT
The reimbursement for products returned on the conditions and within the time periods given in articles 8 and 9 herein shall be made within a period of twenty (20) to thirty (30) days depending on the date of receipt of the products at our warehouse.
Depending on the mode of payment that you have chosen, either your bank account will be re-credited, or you will receive a cheque from us made out in your name and sent to the invoicing address.
Article 12 : SPONSORSHIP
You have the possibility of sponsoring the beneficiaries of your choice, providing however – and VIPOUTLET - OLFO SA alone shall assess this - that you do not embark upon high volume sponsorship for commercial and/or financial ends, for example because of the benefits that you derive personally from introducing a sponsored person. VIPOUTLET - OLFO SA therefore reserves the right to refuse any sponsorship that is not in the spirit of the present article, and as a consequence to cancel the benefits and other reductions arising from it.
Article 13 : PRODUCT WARRANTIES - LIABILITY
The products offered on our Website comply with French legislation.
The warranties covering the products are set out on the data sheets for the said products, as appropriate, and correspond to the warranties offered by the suppliers.
Please refer to the description of each product in order to familiarise yourself with its characteristics: VIPOUTLET - OLFO SA may in no case be held liable for damage of any nature, both material and non-material or indirect damage or physical injury that may arise out of misuse of the products.
The photographs and texts illustrating the products offered are given only as a guide and may not engage the liability of VIPOUTLET - OLFO SA, which is responsible only for the content of the pages that it publishes itself.
VIPOUTLET - OLFO SA is not intended for selling to professionals. In cases of purchases made on a professional basis, VIPOUTLET - OLFO SA shall not incur any liability for any indirect damage sustained by virtue of the present document, loss of business, loss of profit, loss of opportunity, damages or expenses that may arise out of the act of purchasing the products.
Article 14 : INTELLECTUAL PROPERTY
All the texts, comments, works, illustrations and images reproduced on the vipoutlet.co.uk Website are reserved under copyright and under intellectual property rights for the whole world. In this respect, and in accordance with the provisions of the Intellectual Property Code, only their use for private purposes subject to the different and even more restrictive provisions of the Intellectual Property Code, is authorised.
Any reproduction of our Website, whether total or partial, is forbidden.
Moreover, certain products such as softwares are covered by rights of personal and specific user rights regulating copies, public broadcasts and hiring. You must therefore abide by the general conditions of sale of these products, and VIPOUTLET - OLFO SA may in no way be held liable for any use that may be made of the products within this framework.
Article 15 : PERSONAL INFORMATION
The information and data concerning you are required for processing your order and for our commercial relations. They constitute confidential information that VIPOUTLET - OLFO SA may not disclose to third parties other than its partners involved in processing the order, as it is bound under the terms of the confidentiality charter given on our Website.
In accordance with the law on data protection and freedoms dated 6 January 1978, you have a right of access to and correction of the personal data concerning you. For this purpose therefore, you may write to the Client Service Department at VIPOUTLET - OLFO SA, or may access this information directly under the heading "My Account" on our Website.
Article 16 : APPLICABLE LAW – COMPETENT JURISDICTIONS
THE PRESENT CONTRACT IS SUBJECT TO FRENCH LAW.
IN THE EVENT OF A DISPUTE CONCERNING THE INTERPRETATION, VALIDITY AND CONSEQUENCES OF THE PRESENT GCS, AND IN THE ABSENCE OF AN OUT-OF-COURT SETTLEMENT, THE DISTRICT COURTS OF VERSAILLES SHALL BE SOLELY COMPETENT.