Delivery :

(terms and conditions of sales article 7)

Article 7 : DELIVERY

The products are delivered to the address that you give when placing the order.

You will receive an e-mail informing you that your order has been shipped, and stating, in particular, the delivery modalities (delivery address, number of packages, etc).

The packages are only delivered in United kingdom.

Delivery is effected by making the package available at the address given by the client on the date shown by the Post Office control system.

7.1 Delivery period and modalities

The deliveries are made by post using the Colissimo international system within a maximum period of three (3) weeks following your order.

However, longer delivery periods may be shown for certain products, and you will be informed of this during the ordering process.

You will be informed by e-mail of any potential delays in delivery.

7.2 Monitoring of delivery

You may monitor, directly on our Website, under the heading "My account", the processing stage reached by your order and may monitor the delivery from our warehouse to the delivery address given when the order was placed.

You may also click on the package number of which you will be informed in the e-mail advising you that your order has been shipped, given under the heading "Monitoring of order".

7.3Delays in delivery; lost packages

VIPOUTLET - OLFO SA declines any liability in the event of a delay or loss of a package, and the same applies to the consequences of such a delay or loss of a package.

Any order not shipped by VIPOUTLET - OLFO SA within thirty (30) days following an order shall be cancelled and refunded, unless stated otherwise when the order was received.

In cases of partial delivery this right to a refund shall apply only to the undelivered products forming part of the order.

7.4 Non-receipt of packages delivered by the Post Office

If the client is not at home when the delivery is made, the package shall be deposited at the Post Office closest to his home, from where he may collect it within fifteen (15) days on production of the delivery notice left in his letterbox by the Post Office.

At the end of this period, the Post Office returns any unclaimed packages to us.

If a package is returned to us in this way for a reason such as "unclaimed" or "not living at the address shown", we will inform you of this by e-mail, stating that we will reship your package on payment of the corresponding expenses.

Our message will explain the procedure to be followed in order to pay these shipment costs.

If you do not pay these reshipment costs, or if you still fail to claim the package returned to you following payment of these expenses and the package is again returned to us by the Post Office, the package will be stored at our warehouse for six (6) months. At the end of this period, we reserve the right to destroy the articles stored in this way, without prior notice.

This destruction shall not create any entitlement to reimbursement, exchange or indemnification.

7.5 Products damaged on delivery

In the event of problems on delivery, particularly the deterioration of the product, you must imperatively inform the Post Office of this difficulty by registered mail with acknowledgement of receipt within forty-eight (48) hours of delivery of the package.

This complaint must be justified and must, in particular, describe the condition in which the product and its packaging were delivered to you. If possible, we would recommend that you examine the package with the deliveryman in attendance, and note down any reservations on the delivery note, of which you should keep a copy.

Within the same period of forty-eight (48) hours, you should send a duplicate of your complaint to our Client Service Department by e-mail or by registered letter with acknowledgement of receipt.

You will then be able to benefit from our conditions of exchange/reimbursement defined in articles 8 and 11 below.